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While navigating our online store please keep in mind:

Children 5 and under are free, but still need a ticket
Dogs are allowed on the SkyTram, but require one $5.45 + GST ticket per pet. Please note that dogs are not permitted at Star Sessions due to the indoor and dining components of the event.
Visa and Mastercard Only
Please ensure your guest account information matches the details associated with your bank card
For ticket discounts please prepay for your tickets, then show proof when you arrive to have the difference refunded
Cancellations and refunds can be arranged with a minimum 1 hour notice
Refunds are not available for missed flights. To avoid missing your flight, we recommend that you arrive a minimum of 20 minutes before your scheduled departure

Check out the video below and read about our new procedures.

Before Arrival

We are encouraging all guests to purchase tickets online at least 24 hours before your visit. You will need to wear a mask inside buildings and the tram car, so please add this to your shopping cart at the time of booking if you cannot bring your own.

Arrival:

Please arrive at the Skytram at least 20 minutes before your flight time. If you arrive earlier, you are welcome to enjoy our wide open property but please respect physical distancing guidelines. On busy days, you will be greeted by a SkyTram Concierge in the parking lot. For quieter times, please make your way to the Ticket window. The SkyTram Concierge will then ask if you have an online booking:

"Yes, I booked online!"

If you purchased online, you will have received a reservation confirmation by email. You can print it, or show it on an electronic device. Please present your reservation confirmation at the ticket window.

"No, I didn't book online, I need to buy a ticket"

Come visit us on site, we accept walk up customers on a first come first serve basis. Please note that on busier days and with reduced capacity there could be an extended waiting time. You will be directed towards the social distance queue to purchase your tickets. Only 1 member of your party may stand in line to purchase tickets.

Mandatory Health and Safety Procedures

All guests must have masks on their person when visiting the Jasper SkyTram. Within buildings and tram cars where physical distancing is more difficult, wearing masks is mandatory. If you do not have your own mask, they will be available to purchase from the retail store and ticket window for $2.

We ask that everyone on site respects social distancing, uses sanitation stations provided and allow our SkyTram Concierges to perform mandatory health testing.

After you have collected your tickets

Once you have your tickets, you can choose to stay in your car until your flight time, or enjoy the lower station whilst respecting physical distancing. There are benches picnic tables available for use. Flight times will be announced over a loud speaker, so listen out for your boarding call.

When Not to Visit

For the safety of all our staff and guests please to not visit Jasper Skytram at this time if you: