FAQ's

Frequently Asked Questions


Good to Know Before You Go

What makes Jasper SkyTram so popular?

Jasper SkyTram provides an experience unlike no other in Canada. Stand atop Whistlers Mountain (2500m/8100ft) with 360° views of the Rocky Mountains—including Mount Robson, highest in the Canadian Rockies. Jasper SkyTram whisks people to 2300m providing easy access to boardwalks & hiking trails to the Summit. Jasper SkyTram is located in Jasper National Park—the largest and most northerly of Canada’s Rocky Mountain national parks and a UNESCO World Heritage Site.

What are the Jasper SkyTram 2017 opening dates & times?

DateTime

March 23 – May 17

10am–5pm

May 18 – June 21

9am–8pm

June 22 – September 03

8am–9pm

September 04 – October 28

10am–5pm

How often do the tramcars run?

There is a Jasper SkyTram cabin departing both the Upper and Lower Stations every nine (9) minutes.

What is a ‘flight time’?

Trips up the mountain work the same way as airplane flights. When you purchase your Jasper SkyTram ticket, you will be given a specific travel time. Until then, sit back and relax.

What methods of payment are accepted by Jasper SkyTram?

Jasper SkyTram accepts cash, Visa, MasterCard and debit.

How long can I stay at the top?

Coming down is first-come, first-served so people have the flexibility to stay up top as long as they like. The last Jasper SkyTram cabin down leaves 30 minutes later than the last posted trip up the mountain. For example: If the Jasper SkyTram opening hours are 9am–8pm, the last car down is at 8:30pm.

What can I expect on the flight up the mountain?

Each Jasper SkyTram cabin is staffed with a trained operator who provides information on the unique geology, cultural heritage, flora and fauna of the area to help visitors gain an appreciation for the unique mountain landscape. Visitors are welcome to ask questions about the area or anything they see on the journey up the mountain.

Where can I park?

Jasper SkyTram is accessible by all motor vehicles including RVs and buses. Jasper SkyTram has a large parking lot with designated parking stalls for tour buses and RVs.

Do I have to make reservations?

We recommend making a reservation through our online store, yes, as it will save you wait time.  However, you do not need reserve your flight prior to showing up at the Jasper SkyTram.  

How do I make a Group Booking?

All groups are recommended to make reservations to guarantee travel up the mountain. A specific flight time will be assigned when a group reservation is made. Pick up tickets at Customer Service a minimum of 20 minutes prior to flight departure time. Failure to do so will result in an adjustment on the departure time according to Jasper SkyTram availability. Contact Group Sales at res [at] jasperskytram.com or call 780-852-3093 to make a reservation.

How many people can fit in a tramcar?

Each cabin fits up to 30 people. For the comfort of visitors, Jasper SkyTram limits each car to 26 passengers plus one operator. Groups larger than 26 people must be split into multiple cars for the journey up the mountain.

How do I dress for mountain weather?

Compared to the Town of Jasper which sits at much lower elevation, the temperature is on average 2°C cooler at the Jasper SkyTram Lower Station and 12°C cooler at the Upper Station. Jasper SkyTram recommends visitors bring extra clothing layers to keep warm/cool in all temperatures. Begin with a wicking layer, then a warmth layer,and finally waterproof/windprooflayer. Weather changes in the mountains are often unpredictable and quick.

How does Jasper SkyTram protect the environment when there are thousands of visitors each year?

Jasper SkyTram believes in Green tourism. This includes minimalizing impact on the mountain and building environmental awareness and respect. Each Jasper SkyTram cabin is staffed with a trained operator who provides information on the unique geology, cultural heritage, flora and fauna of the area to help visitors gain an appreciation for the unique landscape. Please help protect the beauty of Jasper National Park by staying on designated trails and refrain from removing any rocks or vegetation from the area. If animals are spotted, please keep your distance for the safety of both yourself and the animal.

What kind of wildlife and plants can I expect to see at Jasper SkyTram?

The Canadian Rockies are known to support 1300 species of plants, 40 types of fish, 16 species of amphibians and reptiles, 277 species of birds and 69 different species of mammals. Frequently seen wildlife at Jasper SkyTram includes: Grizzly & black bears, mountain goats, hoary marmots, elk, pikas, ptarmigans, and pine martens, among others.

What statistics should I know about Jasper SkyTram?

  • Elevation at the Lower Station 1300m / Upper Station 2300m / Whistlers Mountain summit 2500m.
  • Travel Speed & Time 7.5 minutes @ 6 meters/second.
  • Built by P.H.B. Co. (Germany) with completion in 1964.

Is Jasper SkyTram wheelchair accessible?

For the most part, Jasper SkyTram is wheelchair accessible. Exceptions are:

  • The second floor of the Upper Terminal (where the restaurant is housed) is not wheelchair accessible. There are approximately 20 stairs to the second floor.
  • The 1.2km dirt trail from the Upper Terminal to the summit is not wheelchair accessible.

Can I bring my dog?

Well behaved dogs are welcome on the Skytram.

If you have a question we haven't answered here, please contact us. We look forward to your visit!

  • trip advisor

    Meet interesting people from all over the world. It was fun and the restaurant at the top came in handy as the weather can change in an instant. Hiked to the top of the mountain and enjoyed the view!

    — BennyR1
  • Enjoying Amazing Views
    Interactive Feature

    Enjoying Amazing Views

    From the Summit Hiking Trail

    360° View
  • Fun for the Whole Family
    Adventure Packages

    Fun for the Whole Family

    Plan even more fun into your day with river rafting and Maligne Lake sightseeing experiences. Great for all ages, and a perfect addition to your SkyTram visit!

    Explore!
  • trip advisor

    See the mountains from a different perspective. Don't be worried if it seems cloudy—they move all the time to give some great views. Also worth making the effort to walk to the top of Whistlers.

    — Lisa G.
  • trip advisor

    Clear, no clouds in the sky. Could see Mt Robson on the BC side! Breathtaking! Well worth the price. Staff ever knowledgeable and courteous. Don't miss it while in Jasper!

    — Rockiesho

Consistently rated one of the best things to do in Jasper by Trip Advisor.

Rocky Mountain views that will last a lifetime.